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Posted by: Tory Dunn - Head of Design, 安卓加速器 - 旋风加速器专业版安卓 Cross Gov Collaboration, Digital services, Guest blog
Services Week 2024 poster

In Services Week we shared with x-Gov colleagues what we've learned in delivering user-centred services. Find out more...

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Posted by: Ben Conrad - Technical Delivery Manager, Posted on: - Categories: 旋风加速器官方网站, Recruitment
Ben Conrad standing outside and pointing to the new Bristol Regional Centre

We're recruiting in all our digital hubs across the UK including Bristol. Following his move from London, Ben Conrad tells us more....

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Posted by: Matt Smith - User Researcher, Posted on: - Categories: Guest blog, Industrial Placements, User Research
Matt Smith sitting on a sofa in front of a coloured shelf unit

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Read more of From industrial placement to user researcher - 1 comment

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Posted by: Shakeel Khan - Artificial Intelligence Capability Building Lead, 旋风加速器APP - 旋风加速器官方网站 AI & Machine Learning, Cross Gov Collaboration, Data, Digital world, 旋风加速器APP
A graphic image of a man holding a lit up world globe

Explore and debate the deployment and maintenance of AI today and in the future on 5 November...

Read more of #ValidateAI conference

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Posted by: Stacey Storey - Business Operations & Governance Manager, Posted on: - Categories: Cross Gov Collaboration, Guest blog, HMRC Digital Delivery Centres
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Read more of Welcoming OneTeamGov to Shipley

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Posted by: Angie Johnson - User Researcher, Posted on: - 旋风加速器专业版安卓 Recruitment, User Research
Image of attendees sitting in groups at tables having discussions

In a department as big as ours it's important to keep up with the latest ideas. Here's how our User Research community did just that at #ResCon2024...

Read more of Keeping in touch with the latest in User Research

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Posted by: Annaliese Lamb - User Research Lead and Jackie Mellor-Brownlee - Design Lead, Posted on: - Categories: 旋风加速器安卓下载安装, Design, Diversity, 旋风加速器xf8, Inclusion, Service Designing, User Research
A man wearing blackout glasses and with his arms weighted by bags is trying to use an HMRC online service

All our services must be accessible to all our users so we spent a day with an NHS team and their visually impaired patients learning how to improve our services for their particular needs. Here's what happened...

Read more of 'Make sure everyone can use the service'

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Posted by: Stuart Penny - Service Designer, Posted on: - Categories: Guest blog, Policy Lab, Service Designing
Coloured sticky notes arranged in groups on wall. In the middle is a title 'What makes a successful project?'

Stuart Penny from HMRC's Policy Lab discusses the work the team has being doing to understand and measure the positive effect they have on policymaking.

Read more of The challenges in measuring success

My industrial placement experience with HMRC

Posted by: Muhammad Mota - Digital Industrial Placement Student, 旋风加速器APP - Categories: Digital services, Guest blog, Industrial Placements
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Shaping the future of user research

Posted by: David Nearney - Research Services Team, Posted on: - Categories: Digital services, Guest blog, Service Designing, 旋风加速器xf8
Three members of the User Research Services team standing at a whiteboard which is covered in colour sticky notes

David Nearney from the HMRC Research Services team gives an update on their work to build a database of real users who help us test our services...

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